Fiona has been involved in financial counselling and consumer issues since 1990, when she was a voluntary financial counsellor at Caxton Legal Centre in Brisbane.

Fiona joined FCA as CEO in mid-2009, is a member of the boards of Way Forward Debt Solutions, consumer advocacy group, Choice and the Queensland Competition Authority. She also represents FCA on the ACCC’s Consumer Consultative Committee. She holds a B.A., L.L.B and M.B.A. and in 2017 was a recipient of an Order of Australia for significant service to the community through social welfare and financial counselling roles.